Wi1win Terms & Conditions – Malaysia Platform Terms of Use

In this Terms & Conditions document, the following words and phrases have the meanings defined below unless the context requires otherwise:

• "wi1win" / "Platform" / "We" — refers to wi1win, the online betting and gaming platform operating at wi1win.biz and all associated subdomains.
• "Member" / "User" / "You" — refers to any individual who has registered an account and is using wi1win's services.
• "Account" — the personal account registered by a member to access wi1win's services.
• "Funds" — funds in Malaysian Ringgit (RM) held in a member's account for betting and gaming purposes.
• "Bonus" — free credits, bonus funds, or promotional benefits granted by wi1win to members subject to specific terms and conditions.
• "Rollover" / "Wagering Requirement" — the minimum cumulative wagering amount that must be met before a bonus or bonus winnings can be withdrawn.
• "Responsible Gaming" — the framework, tools, and policies used by wi1win to promote healthy gaming habits and prevent problem gambling.

To register for and use the services of wi1win, you must meet all of the following eligibility requirements without exception:

• You must be 18 years and above at the time of registration. wi1win does not permit registration or use by underage individuals under any circumstances.
• You must be a private individual and not a corporate entity, association, or other legal body, unless expressly permitted by wi1win.
• You are responsible for ensuring that online betting activities do not violate any laws or regulations applicable in your jurisdiction.
• Only one account per individual permitted. Any individual found to be operating more than one account — whether in their own name or under a different identity — may have all associated accounts suspended and balances forfeited.
• Wi1win employees, their immediate family members, business partners, and affiliate agents are not eligible to participate in promotions or bonuses unless approved in writing by wi1win management.

The account registration process at wi1win is free and designed to be as straightforward as possible for Malaysian players. However, you are solely responsible for the accuracy of the information provided:

• All information provided during registration must be accurate, complete, and current. Providing false or misleading information is a serious violation that may result in account closure and forfeiture of funds.
• You are responsible for keeping username and password yours. wi1win recommends using a strong password (at least 8 characters combining letters, numbers, and symbols) and never sharing your login credentials with anyone.
• Wi1win may require KYC (Know Your Customer) verification to process withdrawals exceeding RM500 or for other security-related reasons. Documents that may be requested include a government-issued ID (MyKad), proof of address, and a screenshot of the payment method used.
• All official communications from wi1win will be sent to your registered email address or phone number. Please ensure your contact details are always kept up to date via the account settings section.

Wi1win only accepts deposits via valid Malaysian payment methods. All transactions are in Malaysian Ringgit (MYR) and securely processed through an encrypted payment system:

• Deposits may only be made using a payment method registered in the member's own name. wi1win does not accept third-party deposits.
• Wi1win reserves the right to reverse a deposit if there is evidence that the payment method used does not belong to the member, or if the deposit is suspected to be linked to fraudulent activity.
• Daily deposit limits may apply depending on your account verification level. Members who have completed full KYC verification enjoy higher deposit limits.

wi1win is committed to processing all valid withdrawal requests promptly and transparently. The following withdrawal policy applies to all members:

• The minimum withdrawal amount is RM 30 per transaction. There is no minimum withdrawal amount to the same account and method used for the deposit.
• Withdrawals may only be made to the same payment method used for the deposit (same-source principle) to prevent money laundering.
• Standard processing times are between 1 to 4 hours for requests below RM 5,000. Withdrawals exceeding RM 5,000 may require up to 24 hours for additional verification.
• Your first withdrawal or any withdrawal exceeding RM 500 may require KYC verification. Please ensure your documents are verified to avoid delays.
• Wi1win reserves the right to place a temporary hold on withdrawals pending investigation where there are indications of suspicious activity, fraud, or a breach of terms. Members will be notified within 24 hours.
• Unclaimed funds in accounts that have been inactive for 12 consecutive months will be subject to a monthly maintenance fee of RM 10 until the account is reactivated or the balance reaches zero.

All bonuses, promotions, and special offers provided by wi1win are subject to the specific terms stated alongside each offer. The following general conditions apply to all bonus types:

• Rollover (Wagering Requirement): Every bonus must be rolled over the specified number of times (typically 8x to 20x the bonus value) before any withdrawal that includes bonus funds can be processed. Example: A RM100 bonus with a 10x rollover requires cumulative wagers totalling RM1,000.
• Bonuses are non-transferable between accounts. Each account is eligible for each promotion once only, unless stated otherwise.
• Wi1win reserves the right to void any bonus or promotional offer if there is evidence of misuse, bonus abuse, or any attempt to manipulate rollover requirements.
• Bonus expiry periods are as stated in the respective promotional terms. Expired bonuses will be automatically removed from the account with no compensation.
• Some games may not contribute, or may only partially contribute (typically 10%–50%), towards bonus rollover requirements. The list of eligible games and their contribution percentages will be stated in the relevant promotional terms.
• The wi1win VIP Programme (Silver, Gold, Platinum, Diamond) has its own rebate terms and benefits, available on the VIP programme page. VIP tier is calculated based on cumulative wager amount within each calendar month.

All games offered on the platform wi1win — including slots, Live Casino, football, jackpot, lottery, and Virtual Sports — each have their own specific rules. The following general rules apply across the platform:

• Game results are final and may not be disputed unless there is clear evidence of a technical error verifiable from wi1win's system logs.
• In the event of an internet disconnection during an active game, wi1win will use server records to determine the final outcome. Players are responsible for the stability of their own internet connection.
• For football betting, the odds displayed at the time a bet is confirmed are the odds that apply to that ticket, even if the odds change afterwards. Live betting is subject to a system acceptance window, and wi1win reserves the right to reject a bet if a connection delay causes it to be received after the event has occurred.
• Wi1win uses a Random Number Generator (RNG) independently audited by a recognised third party for all digital casino games to ensure genuine fairness and randomness.

The following are strictly prohibited on the wi1win and violations will result in immediate action, including account closure and forfeiture of funds:

• The use of automated software (bots), scripts, hacking tools, or any method that leverages technology to gain an unfair advantage in any game.
• Opening or controlling more than one account, including by using different names, email addresses, phone numbers, or payment details.
• Bonus abuse — including the use of multiple accounts to claim duplicate bonuses, or playing in a systematic manner solely to fulfil rollover requirements without genuine risk.
• Money laundering or the use of the wi1win platform for any form of illegal financial activity.
• Providing false information, uploading fraudulent documents, or impersonating another individual during the KYC process or in any interaction with wi1win.
• Conducting attacks or intrusion attempts on wi1win's technical infrastructure, including DDoS attacks, SQL injection, or any exploitation of system vulnerabilities.
• Abusive behaviour, threats, or offensive language directed at the wi1win customer support team. wi1win reserves the right to terminate service to any member who conducts themselves in such a manner.

Accounts may be closed at the member's request or at the initiative of wi1win under certain circumstances:

• Voluntary closure: You may request account closure at any time by contacting our customer support team. Any remaining funds will be returned once all active rollover requirements have been met or settled.
• Closure by wi1win: wi1win reserves the right to close an account with or without prior notice in cases of terms violations, confirmed fraudulent activity, or instructions from the relevant authorities.
• In the event of closure due to a violation, any balance associated with bonuses or bonus winnings still within the rollover period will be forfeited. Original deposit funds (excluding bonuses) will be returned following an investigation, subject to its outcome.
• For the self-exclusion programme, please refer to Section 10 on Responsible Gaming.

wi1win believe that betting should be an enjoyable form of entertainment, not a financial burden or source of stress. We are committed to responsible gaming and provide the following tools for all members:

• Daily/Weekly/Monthly Deposit Limits: You may set a maximum deposit limit through your account settings. This limit takes effect immediately; reductions to the limit require a 24-hour waiting period before coming into force.
• Loss Limit: Set the maximum amount you're willing to lose within a defined period. Once the limit is reached, the system will block further bets until the period resets.
• Time-Out: Temporarily suspend access to your account for a short period — 24 hours, 7 days, or 30 days — without fully closing it. Useful when you feel you need a short break.
• Self-Exclusion: For more serious gambling concerns, you may apply for self-exclusion for a minimum period of 6 months. During this time, your account will be inaccessible and no promotional communications will be sent to you.
• If you need further assistance, please contact our support team or seek professional help from a relevant organisation. wi1win cares about the health and well-being of all our members.

To the extent permitted by applicable law, the liability of wi1win to you is limited to the following situations:

• Wi1win is not liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Wi1win does not guarantee 100% uninterrupted service availability. Scheduled maintenance and unavoidable technical disruptions are beyond our control and do not entitle you to claim compensation.
• Wi1win is not liable for any losses resulting from your own betting or gaming decisions. All wagers are placed entirely at your own risk.
• In the event of a technical error causing incorrect odds or payouts to be displayed, wi1win reserves the right to void the affected bets and refund the stake only. wi1win is not liable to pay winnings based on incorrect odds resulting from a technical error.

wi1win reserves the right to amend, update, or replace any part of these Terms & Conditions at any time:

• Members will be notified of material amendments via an in-platform notice or email at least 7 days before taking effect, unless changes are required immediately for legal or security reasons.
• Continued use of wi1win's services after an amendment takes effect constitutes acceptance of the revised terms. If you do not agree, please close your account before the amendment date.
• This Terms & Conditions document and all disputes arising from it are governed by the laws of Malaysia and subject to the jurisdiction of Malaysian courts.
• If any provision of this document is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.